Free Shipping Over $200 + Tax-Free Out of State Orders!

FAQ

 

 

Shipping

Q: How much do you charge for shipping?
A: Ground shipping via UPS on US orders over $200 is FREE!

For all orders under $200:

Ground shipping is $10. 

2-Day shipping* is $25, and

Next Day* shipping is $50. 

*Please note expedited shipping charges and timing to Alaska and Hawaii may differ. Please contact us at 713-522-3025 if you wish to expedite a package to either of these states. We use UPS for all shipments!

Q: How soon will my order ship after I place it?
A: We aim to dispatch all orders within three (3) working days subject to credit clearance, address verification and availability of items! We will notify you ASAP if your order will take a longer time to process. 

Orders received on weekend days (Saturday after 6p-Monday) will not be processed until the following open business week day. Orders placed after 3PM CST will not be dispatched until the following business day.

Q: Can you ship to my P.O. Box?

A: Abejas Boutique Online Store DOES NOT ship to P.O. Boxes. We're so sorry for any inconvenience or disappointment this may cause.

Q: I preordered something. When will that ship?
A: For preorders and trunk show items, your item will ship upon arrival to our store. This date will be designated on the product page. We will contact you via email upon shipment as you will be charged at this time.

Q: I live in Houston. Can I order something online and pick it up at your store?
A: Absolutely. In a hurry? In-Store Pickup is an option for those who would like to pickup their purchase at our Houston location during our usual business hours. Proper photo ID and card verification are required for pickup.

 

Returns + Exchanges

Q: My order unfortunately did not work out. Can I return it?
A: If you are unhappy with a purchase from www.abejasboutique.com, we will gladly accept it for return or exchange, provided the item is unworn, unaltered, and unwashed, with tags still attached. postmarked within ten (10) days of the original shipping date. Preorders must be postmarked within seven (7) days of the original shipping date.

Trunk show and special order items, along with underwear, eyewear and any discounted or sale merchandise are final sale items and cannot be returned or exchanged. All items designated as "Abejas Upcycled" are not eligible for return or refund and are considered final sale.

Q: My item qualifies for return. How do I return it?
A: There is a space on the paperwork included in your order to explaining the reason for the return or exchange. Please fill that portion out and enclose it in your package, along with the original receipt. We also enclose an easy-to-use adhesive return label in your package. If you choose to use that label, please note that $10 will be deducted from your refund upon processing.

You are able to use your own carrier to return your item. If you would like to do so, please return to the below address:

Abejas Web Returns Processing
c/o Abejas Boutique
2517 South Blvd
Houston, TX 77098

Please note that by using your own carrier, you accept to incur the shipping cost.

Q: I purchased my order using my Visa, but I'd like my return on my AmEx. Can you do that?
A: Sorry, we can't do that! We are only able to credit the method of payment on which the purchase was made.

Q: I want to love my item but something just wasn't quite right. Can I exchange it for something else at Abejas?
A: Yes! The most efficient way to do an exchange is to contact us! Please email us at info@abejasboutique.com, or call us at 713-522-3025. Alternatively, you can go ahead and purchase it online, and then send back your original order for refund. For exchanges, the $10 return shipping fee does not apply, so we encourage you to use the enclosed label.

 

Online Orders

Q: What forms of payment do you accept online?
A: We accept credit cards (American Express, Master Card, Visa and Discover), PayPal, and Abejas e-Gift Cards online. Checks, cash and gift certificates are accepted in-store only.

Q: Is your website secure?
A: Yes, our site is secure. On any page where we ask you to enter personal information, we use secure socket layer (ssl) to encrypt the communication. Happy shopping!

Q: Should I receive an email and tracking number after placing an order?
A: Yes, you will receive 2 separate emails. The first email confirms your order was received and is processing. Once your order has been completed, you will receive a second email with a tracking number, or local pick up confirmation. If you do not receive either of these emails, please add info@abejasboutique.com to your email address book, or contact us!

Q: What's your policy on price matching?
A: We know you have many options online, so we thank you for choosing to shop at AbejasBoutique.com. We are able to honor price matching if the exact item in question is available in the same color and same size from a reputable competitor's website. We will determine the reputability and we reserve the right not to price match. Please email us at info@abejasboutique.com with an active link to the item to begin a price match inquiry.

Q: I have a discount code! How do I apply it?
A: When you reach the checkout page, above the "total" is a box that says "gift card or discount code". You can reach this page by clicking 'check out' in your shopping cart page. In that box, enter in your gift card or discount code and hit "Apply". Please make sure your discount or gift code is applied to the total before selecting the "Complete Order" button. 

 

Basics

Q: I wanna see the store in real life! Where are you located and what are your hours?
A: Our Abejas storefront is at 2517 South Boulevard in Houston, Texas! We're open Tuesday through Saturday, 10AM to 5:30PM. Of course, our website is always open!

Q: How can I get in touch with someone from your team?
A: We'd love to hear from you! Please consult our contact us page to find the right email address for your needs, or you can always give us a call at (713) 522-3025.

Q: Are all of the items I see online available in your store?
A: Yes! In fact, there are even more goodies than what you see online available in the store! For questions regarding inventory, contact us!!!

Q: I want to stay up-to-date with all things Abejas! How do I sign up for your emails?
A: Emails are the best way to stay in-the-know with everything Abejas, and even get special promotions! You can sign up to receive our emails here!

 

Accounts

Q: Do I need to create an account to shop at Abejas?
A: Nope! Feel free to check out as a guest. However, we recommend creating an account. It will speed up the process for future orders and allow you to keep up with your order status! 

Q: What if I forget my password?
A: No problem, you can retrieve your password by selecting the “Lost Password” link on the login page. If you still need a little help, remember you can always shoot us an email at media@abejasboutique.com for extra help!

 

 

 

For any and all other questions, please email us at info@abejasboutique.com

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